Política de envío

For deliveries outside the european union or deliveries to the UK, the company will not be responsible for any customs costs from the destination country. The company is responsible only for the customs costs from the country of origin.

Effective Date: 3rd of June 2024

Welcome to Hello Mims e-shop! We are committed to delivering your orders promptly and efficiently. Please review our shipping policy for detailed information about shipping times, costs, and other important details.

Shipping Rates and Delivery Estimates

Domestic Shipping (Spain):

  • Standard Shipping: 3 to 7 days - 6,50€

International Shipping:

  • Standard International Shipping: 7 days - Please check delivery cost when adding your address to the shopping cart.

Note: Delivery times are estimates and do not account for potential delays due to customs processing or other unforeseen circumstances.

Order Processing Time

All orders are processed within 3 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Confirmation and Order Tracking

You will receive a Shipping Confirmation email once your order has shipped containing your tracking number(s).

Customs, Duties, and Taxes

Hello Mims e-shop / VITA MIMS SL is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Hello Mims e-shop / VITA MIMS SL is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Incorrect Address

If the shipping address provided is incorrect or incomplete, and the order is returned to us, the customer will be responsible for any additional shipping fees required to resend the package.

Contact Us

If you have any questions about our Shipping Policy, please contact us:

  • Email: info@hellomims.com
  • Address: Mandri 38, 08022 Barcelona. Spain.

Thank you for shopping with Hello Mims!